These are public cases. They show why a review step can matter.
Air Canada bereavement fare chatbot
Air Canada's chatbot said a passenger could apply a bereavement fare after he had already booked.
A tribunal found the airline responsible for the bot's answer, not just the website fine print.
Read the source story: Air Canada bereavement fare chatbotNew York lawyer AI citations
A lawyer filed a court brief with case citations that AI had invented.
The filing reached court before anyone checked that the sources were real.
Read the source story: New York lawyer AI citationsChevrolet dealer chatbot offer
A dealership chatbot told a shopper it would sell a truck for $1, calling the reply a binding offer.
The bot stated sale terms the business never approved and could not reliably enforce.
Read the source story: Chevrolet dealer chatbot offer